Frequently Asked Questions
What is your Days To Ship after payment?
3 working days for in-stock items. Bulk/OEM orders: Lead time confirmed within 48h post-deposit.
How does warranty start and what technical support is provided?
A: Warranty begins from your received date. We offer lifetime free remote technical support. For defects: Email issue/video → we dispatch parts within 48h (global coverage).
Are your tools certified for EU/NA markets?
All carry CE and ISO 9001. Explosion-proof pumps: ATEX/IECEx. Certificates downloadable pre-shipment.
What are MOQ and IP terms for custom tools?
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Minimum order quantity (MOQ) is 1 unit for both standard and custom products.
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IP Ownership: Soly retains design IP, but grants exclusive license for your ordered batch via signed agreement.
Materials and Processes
The vast majority of our products are made from 42CrMo alloy steel and aluminum-titanium alloy. Processes such as electroplating, blackening, and heat treatment are employed to enhance durability and aesthetic appeal.
Are wear parts of the products in stock?
99% of wear parts for standard products are available at any time.Please provide the detailed product information for confirmation when making an inquiry.
What HS codes apply to your products?
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Hydraulic nuts: 731816
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Hydraulic torque wrenches: 846789
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Bolt tensioners: 841231
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Hydraulic pumps: 841319
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Hydraulic jacks: 841221
The specific codes will be determined based on the actual products, and pre-filled commercial invoices can be provided.
Is SOLY a factory or a trading company?
SOLY's production base and sales team are located in Taizhou, Jiangsu. We own several hydraulic tool brands and independent invention patents. Products such as hydraulic nuts and bolt tensioners account for a major share of the Chinese market.
Can I inspect goods pre-shipment?
- Free live video inspection
- Hire CIMM(Third-party calibration institute) at your cost.
- Visit Taizhou factory (booked)
What if tools are damaged during transit?
Notify with photos within 48h → We handle insurance claims & send replacements immediately.
Do you provide installation training?
Yes – We provide guidance on product installation and operation through methods such as images or videos.
How do you ensure payment security for large first-time orders?
For your security and convenience:
- Corporate Wire Transfer (B2B) – Secure bank-to-bank transfer with full SWIFT details provided.
- Customized –products require 100% payment in advance. For large or special orders, partial prepayment is acceptable, with the balance to be fully settled before shipment.